SOUL 19

Yoga & Fitness Studio


PRIVACY POLICY

Effective Date: March 23, 2026

Last Updated: March 23, 2026


SOL 19 Yoga, Inc. (doing business as Soul 19) ("Soul 19," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our studio, use our services, or interact with us online or by phone.

By using our services or providing your information to us, you agree to the practices described in this Privacy Policy. Please read it carefully.


1. WHO WE ARE

SOL 19 Yoga, Inc. (dba Soul 19)

1350 Ken Pratt Blvd

Longmont, CO 80501

For questions about this Privacy Policy, please contact us at the address above or by visiting the studio in person.


2. INFORMATION WE COLLECT

We collect the following categories of personal information:

a. Personal Identification Information

  • Full name
  • Email address
  • Phone number (mobile and/or landline)
  • Mailing address

b. Payment & Financial Information

  • Credit and debit card numbers
  • Billing address
  • Transaction history
  • Autopay/recurring payment authorization details

c. Membership & Account Information

  • Membership type and status
  • Class attendance history
  • Account login credentials (if applicable)
  • Emergency contact information

d. Communications Data

  • Records of email and text (SMS) communications between you and Soul 19
  • Your communication preferences

e. Automatically Collected Information

  • Website usage data (e.g., IP address, browser type, pages visited) if you access our website


3. HOW WE COLLECT YOUR INFORMATION

We collect your personal information in the following ways:

  • Directly from you when you sign up for a membership, register for classes, or purchase services
  • When you contact us by phone, email, text, or in person
  • When you complete intake forms, waivers, or payment authorizations at our studio
  • Automatically through our website or booking software (if applicable)


4. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

a. Service Delivery

  • Processing and managing your membership
  • Scheduling and tracking class attendance
  • Processing one-time and recurring (autopay) payments
  • Responding to your inquiries and requests

b. Communications

  • Sending email newsletters, promotions, class schedules, and studio announcements
  • Sending text (SMS) messages related to your membership, class reminders, promotions, and studio updates
  • Responding to customer service requests

c. Business Operations

  • Maintaining accurate membership and financial records
  • Complying with legal and regulatory requirements
  • Improving our services and customer experience


5. EMAIL AND TEXT MESSAGE COMMUNICATIONS

communications from us, which may include:

Email Communications

  • Class schedules and updates
  • Membership notices and billing statements
  • Promotional offers and events
  • Studio announcements

Text (SMS/MMS) Communications

Soul 19 sends text messages (SMS/MMS) to members and prospective members who have provided express written consent to receive them. Message types include:

  • Class reminders and schedule changes
  • Membership and billing alerts
  • Promotional messages and special offers
  • Studio announcements and updates

How We Obtain Your Consent to Text

We obtain your consent to send text messages through one or more of the following methods:

  • Completing a membership agreement or intake form that includes an SMS consent checkbox
  • Submitting a web form that includes express SMS opt-in language
  • Providing written or verbal consent in person at the studio
  • Texting a keyword to our studio number in response to a posted offer or promotion

By opting in, you confirm that you are the account holder or authorized user of the mobile number provided.


SMS Data — No Third-Party Sharing

Mobile opt-in consent and phone numbers collected for SMS messaging will NOT be sold, rented, shared, or disclosed to any third party or affiliate for their own marketing purposes. This data is used exclusively to send you messages from Soul 19. If we use a third-party SMS platform to deliver messages on our behalf, that provider is contractually prohibited from using your data for any other purpose.

Standard Messaging Disclosures

  • Message frequency varies based on your membership and preferences.
  • Message and data rates may apply. Check with your mobile carrier for details.
  • To opt out of text messages at any time, reply STOP to any message from us. You will receive a one-time confirmation and no further messages will be sent.
  • To get help, reply HELP to any message or contact us at the address in Section 1.

Email Opt-Out: You may opt out of marketing emails at any time by clicking the "Unsubscribe" link in any email from us. Please note that even after opting out of marketing communications, you may still receive transactional messages related to your membership or account (e.g., payment receipts, policy changes).


6. PAYMENT INFORMATION & AUTOPAY

Soul 19 collects credit and debit card information to process payments for memberships and services. Members who enroll in autopay authorize Soul 19 (or our third-party payment processor) to charge their payment method on a recurring basis according to their membership agreement.

We do not store complete credit card numbers on our own systems. Payment card data is processed and stored by our third-party payment processor, which maintains its own security standards. We encourage you to review the privacy policy of our payment processor for more information.

By enrolling in autopay, you acknowledge and agree that charges will be applied automatically on your billing date until you cancel your membership or revoke authorization in accordance with your membership agreement.


7. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information only in the following limited circumstances:

a. Service Providers

We work with trusted third-party vendors who assist us in operating our business, such as:

  • Payment processors (to handle credit card and autopay transactions)
  • Scheduling and membership management software providers
  • Email and SMS marketing platforms

These service providers are authorized to use your information only as necessary to provide services to us and are contractually required to protect your data.

b. Legal Requirements

We may disclose your information if required to do so by law or in response to a valid legal request (e.g., court order, subpoena, or government inquiry).

c. Business Transfers

If Soul 19 is acquired, merged, or its assets are transferred to another entity, your information may be transferred as part of that transaction. We will notify you of any such change.

d. Protection of Rights

We may disclose information to protect the rights, property, or safety of Soul 19, our members, or the public.

8. DATA SECURITY

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using secure, encrypted payment processing systems
  • Restricting access to personal information to authorized staff only
  • Using password-protected software systems for membership management

However, no data transmission or storage system is completely secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.


9. DATA RETENTION

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.


10. YOUR RIGHTS & CHOICES

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to certain exceptions)
  • Opt out of marketing communications (see Section 5)
  • Request information about how your data is shared

To exercise any of these rights, please contact us in person or in writing at our studio address listed in Section 1. We will respond to your request in accordance with applicable law.


11. COLORADO PRIVACY LAW

If you are a Colorado resident, you may have additional rights under the Colorado Privacy Act (CPA), including the right to access, correct, delete, and obtain a copy of your personal data, and to opt out of certain data processing activities. To submit a request under the CPA, please contact us at the address listed in Section 1.


12. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.


13. THIRD-PARTY LINKS

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.


14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy in our studio and/or by sending you an email or text notification. The "Last Updated" date at the top of this policy reflects the most recent revision. Your continued use of our services after any change constitutes your acceptance of the updated policy.


15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SOL 19 Yoga, Inc. (dba Soul 19)

1350 Ken Pratt Blvd

Longmont, CO 80501